Refund policy

We want you to have a smooth shopping experience. Please review the following return policy before placing your order.

1. Electronics Products

Returns are accepted only for eligible electronics products purchased from our website.

An electronics product may be eligible for return if:

  • The product is defective or not functioning as intended upon delivery.
  • The wrong electronics product was delivered.
  • The product was damaged during transit.
  • The product received is materially different from the product ordered.

Return Period

Return requests for eligible electronics products must be submitted within 7 days of delivery.

Requests submitted after this period may not be accepted.

2. Conditions for Electronics Returns

To be eligible for a return:

  • The product must be unused or used only to the extent necessary to identify the defect.
  • The original packaging should be retained.
  • All accessories, manuals, cables, and other included items should be returned.
  • The product should not show damage caused by misuse, accidents, unauthorized repairs, or improper handling.
  • We may request photographs or a video demonstrating the issue before approving a return.

For certain products, troubleshooting may be required before a return is approved.

3. Non-Returnable Products

Health, wellness, personal-care, hygiene, and consumable products are not eligible for return or exchange, unless the product arrives damaged, defective, incorrect, or applicable law requires otherwise.

Opened or used products that cannot reasonably be resold for hygiene or safety reasons may not be accepted for return.

4. How to Request a Return

To request a return for an eligible electronics product, contact us at:

Email: contact@swasthrelief.shop

Please include:

  • Order number
  • Customer name
  • Phone number used for the order
  • Reason for the return
  • Clear photographs of the product
  • Video showing the defect, where applicable

Our team will review the request and inform you whether the return is approved.

5. Return Shipping

If the return is approved because the product was defective, damaged during delivery, or incorrectly supplied, we may arrange or reimburse the applicable return shipping cost, subject to verification.

If a return is approved for another eligible reason, return shipping charges may be the customer's responsibility.

6. Inspection and Refund

Once the returned product is received, it may be inspected to verify the reported issue and compliance with our return conditions.

If the return is approved, the applicable refund will be processed after the inspection.

Refund processing times may vary depending on the payment method and payment provider.

For Cash on Delivery orders, we may request valid bank account or other payment details required to process an approved refund.

7. Exchanges

We may offer a replacement instead of a refund for eligible defective, damaged, or incorrectly supplied electronics products, subject to product availability.

If the same product is unavailable, an appropriate alternative or refund may be offered.

8. Damaged Packages

If an electronics product appears damaged when delivered, please take photographs or a video of the package and product before discarding any packaging and contact us as soon as possible.

9. Cancellation

Orders may be cancelled before they are processed or dispatched, subject to our order-processing procedures.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return policy will apply.

10. Contact Us

For questions regarding returns, please contact:

Email: contact@swasthrelief.shop
Country: India

We reserve the right to review each return request and determine eligibility based on the conditions stated above and applicable law.