Terms of service

Welcome to our website. By accessing or using this website, placing an order, or purchasing any product from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Our Store

We operate an online ecommerce store offering health, wellness, personal-care, lifestyle, and selected electronics products.

Our business may use third-party suppliers, manufacturers, logistics providers, and fulfillment partners to source and deliver products to customers.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not misuse, interfere with, or attempt to gain unauthorized access to the website or its systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the website are accurate.

However:

  • Product colors may vary slightly depending on your device or screen.
  • Product packaging may occasionally differ from images shown on the website.
  • Product specifications may change due to supplier or manufacturer updates.
  • Availability may change without prior notice.

We reserve the right to correct errors, update product information, or discontinue products at any time.

4. Health and Wellness Products

Products sold through our website that relate to health, wellness, personal care, or comfort are intended for general wellness and personal-care purposes.

Product information provided on this website should not be considered medical advice, diagnosis, or treatment.

You should consult a qualified healthcare professional regarding any medical condition or before using a product when professional advice is appropriate.

We do not guarantee that any health or wellness product will produce a particular medical result.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change prices, offers, discounts, or promotions at any time without prior notice.

If an obvious pricing or listing error occurs, we reserve the right to cancel the affected order and provide an appropriate resolution.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may contact you by phone, SMS, WhatsApp, or email to verify the order details.

An order is considered accepted only after it has been confirmed and processed by us.

We reserve the right to refuse or cancel an order for reasons including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery limitations
  • Repeated failed deliveries or refusals
  • Other legitimate business or operational reasons

7. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible orders.

Customers placing COD orders agree to accept delivery and pay the applicable amount to the delivery agent upon receiving the order.

We may contact customers to confirm COD orders before dispatch.

Repeated refusal of confirmed COD orders or providing false contact information may result in restrictions on future COD orders.

8. Shipping and Delivery

Orders may be fulfilled and delivered through third-party suppliers, fulfillment partners, courier companies, and logistics providers.

Estimated delivery times are provided for guidance only and may vary due to factors such as:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect address information
  • Operational issues
  • Events beyond our reasonable control

We are not responsible for delays caused by circumstances outside our reasonable control.

9. Returns and Refunds

Returns and refunds are governed by our Return Policy.

Electronics products may qualify for returns subject to the conditions and time limits stated in our Return Policy.

Health, wellness, personal-care, hygiene, and consumable products are generally not eligible for return, except where required by applicable law or where the product is damaged, defective, or incorrectly supplied.

10. Third-Party Suppliers and Services

Some products may be sourced, processed, packaged, or fulfilled by third-party suppliers and service providers.

We work with third parties to facilitate order processing, payment, shipping, fulfillment, customer service, analytics, and other business operations.

While we make reasonable efforts to work with reliable partners, we are not responsible for independent actions, policies, or delays of third-party service providers beyond our reasonable control.

11. Website Content

All content on this website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by us or used with appropriate rights or permissions.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit website content without prior written permission.

12. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security
  • Upload malicious software or harmful code
  • Scrape or copy website content for unauthorized commercial use
  • Impersonate another person or entity
  • Submit false or misleading information
  • Attempt to gain unauthorized access to accounts, systems, or data
  • Abuse promotional offers, discounts, or COD services

13. Intellectual Property

All trademarks, logos, designs, text, graphics, and other intellectual property appearing on the website belong to their respective owners or are used with permission.

Nothing on this website grants you a license or right to use any intellectual property without authorization.

14. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products purchased through it.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Disclaimer

The website and its content are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available or uninterrupted.
  • All website information will always be completely error-free.
  • Every product will meet every customer's individual expectations.
  • Third-party services will operate without interruption or delay.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective when the updated terms are posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

19. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Email: contact@swasthrelief.shop
Country: India