Shipping policy

We aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed and delivered within India.

1. Shipping Availability

We currently offer shipping to eligible locations across India.

Some remote or restricted areas may have limited delivery availability depending on courier service coverage.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

For Cash on Delivery (COD) orders, we may contact you by phone, SMS, WhatsApp, or email to confirm your order before processing.

Orders may take additional time to process during sales, holidays, or periods of unusually high order volume.

3. Delivery Time

After an order has been processed and dispatched, delivery generally takes approximately 5–10 business days, depending on the destination and courier service.

Delivery times are estimates and are not guaranteed.

Delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier or logistics delays
  • Incorrect or incomplete delivery addresses
  • Remote delivery locations
  • High order volumes
  • Events beyond our reasonable control

4. Shipping Charges

Free shipping may be offered on eligible orders as indicated on the product page or during checkout.

If shipping charges apply, the applicable amount will be displayed before you complete your order.

5. Cash on Delivery

Cash on Delivery may be available for eligible locations and products.

For COD orders:

  • You may be contacted to confirm your order.
  • You must provide a valid phone number and delivery address.
  • Payment must be made to the courier or delivery agent at the time of delivery.
  • Repeated refusal of confirmed COD orders may result in COD restrictions on future purchases.

6. Order Tracking

Where tracking is available, tracking details may be provided after your order has been dispatched.

Tracking information may take some time to become active after dispatch.

You can contact us at contact@swasthrelief.shop if you need assistance with your order.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid phone number

We are not responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

If an order is returned because of an incorrect address or repeated delivery failure, additional shipping charges may apply if the order needs to be resent.

8. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: contact@swasthrelief.shop

We will coordinate with the relevant courier or fulfillment partner to investigate the shipment.

Please note that delivery times may vary depending on the courier and destination.

9. Damaged Packages

If you receive a package that appears damaged, please take photographs or a video of the package and product and contact us as soon as possible.

For electronics products, damage during delivery may qualify for a return subject to our Return Policy.

10. Third-Party Fulfillment

Some orders may be fulfilled through third-party suppliers, manufacturers, warehouses, and logistics providers.

As a dropshipping business, products may be shipped directly from a third-party fulfillment partner to the customer.

Packaging, shipping origin, courier service, and delivery times may therefore vary between products and orders.

11. Contact Us

For questions regarding shipping or delivery, please contact us:

Email: contact@swasthrelief.shop
Country: India